Shipping & Delivery

Shipping Policy — ioneinwi.com

Last Updated: October 2025

Welcome to ioneinwi.com. This Shipping Policy explains how your orders are handled, shipped, tracked, and delivered. We are committed to providing a predictable and transparent experience for every customer. This policy applies to all products purchased through our website.

1. Shipping Coverage

We proudly ship to all 50 U.S. states, including:

• The contiguous United States
• Alaska and Hawaii
• APO / FPO / DPO military addresses (subject to carrier capability)

Note: We currently do not ship internationally.

2. Shipping Carriers

Orders from ioneinwi.com are delivered using trusted U.S. carriers. Selection is based on your location and operational efficiency:

• USPS (First Class, Priority Mail)
• UPS (Ground, 3-Day Select)
• FedEx (Ground Economy, Home Delivery)
• DHL eCommerce (Final-mile delivery via USPS)

3. Handling & Transit Time

To provide a clear delivery expectation, we follow the timeline below:

• Handling Time: 1–2 business days (Monday – Friday).
• Transit Time: 3–7 business days.
• Order Cut-off Time: 5:00 PM (EST) – Monday to Friday.

4. Shipping Costs

We offer a simple and transparent flat-rate shipping fee for all orders within the United States.

• Standard Shipping: $6.99 (Flat Rate)
• Payment Methods: We accept Visa, Mastercard, Discover, American Express, and PayPal.

There are no hidden fees. The shipping cost is clearly displayed at checkout before you finalize your payment.

5. Tracking Information

Once your order ships, you will receive an email containing:

• Carrier name
• Tracking number
• Tracking link

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

6. Address Accuracy & Responsibilities

Customers are responsible for providing the correct shipping address.

• Address Errors: Please contact us at support@ioneinwi.com immediately if you notice an error. We can only update addresses before the order enters the fulfillment stage.
• Returned to Sender: If a package is returned due to an incorrect address provided by the customer, the customer may be responsible for reshipment costs.

7. Damaged or Lost Packages

• Damaged Items: If your package arrives damaged, please contact us within 48 hours with photos of the damage.
• Lost Packages: If a carrier confirms a package is lost, we will issue a replacement or a full refund.
• Missing Packages: If your tracking says “Delivered” but you cannot find it, please check with neighbors or your local post office before contacting our support.

8. Holiday Season & External Delays

During peak seasons (Black Friday, Christmas) or extreme weather events, transit times may be slightly extended. We appreciate your patience during these times.

9. Contact Information

For any questions regarding your shipment, please reach out to our support team:

• Email: support@ioneinwi.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)