Return & Refund Policy

Return & Refund Policy

Last Updated: October 2025

At ioneinwi.com, customer satisfaction is our top priority. We understand that sometimes a product may not be the perfect fit, which is why we offer a transparent, stress-free return and refund process.

1. RETURN ELIGIBILITY

To qualify for a return, please ensure the following:

• Return Window: You must initiate the return request within 30 days of the delivery date.
• Item Condition: Products must be unused, unwashed, and in the original packaging with all tags attached.
• Proof of Purchase: A valid order number from ioneinwi.com is required.

Note: We reserve the right to refuse returns that show signs of wear, damage, or misuse.

2. 100% FREE RETURNS (No Hidden Fees)

We believe returns should be simple and cost-free for our customers.

• No Return Shipping Fees: We provide a prepaid shipping label for all authorized returns.
• No Restocking Fees: We do not charge any fees to process your return or put items back into inventory.
• Total Refund: You will receive a 100% refund of the original purchase price.

3. HOW TO START A RETURN

1. Email Us: Contact our support team at support@ioneinwi.com with your Order Number and the reason for the return.
2. Get Your Label: Once approved, we will email you a prepaid return shipping label and detailed instructions within 24 hours.
3. Ship the Package: Print the label, attach it to your package, and drop it off at the designated carrier location.

4. REFUND PROCESS & TIMELINE

• Inspection: Once your return arrives at our facility, our team will inspect it within 1–2 business days.
• Approval: After inspection, we will notify you via email regarding the approval of your refund.
• Refund Credit: Approved refunds are processed immediately. It typically takes 5 business days for the funds to appear in your original payment method (Visa, Mastercard, Discover, Amex, or PayPal), depending on your financial institution.

5. EXCHANGES

If you need a different size, color, or style, we offer Free Exchanges. Email us to verify stock availability. We will provide a free return label for your original item and ship the replacement at no extra cost to you.

6. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us at support@ioneinwi.com within 7 days. We will prioritize a free replacement or a full refund immediately.

7. CANCELLATIONS

• Before Processing: You may cancel your order for a full refund within 12 hours of placement.
• After Shipping: If the 12-hour window has passed or the order has shipped, please follow the standard return process after the package arrives.

CONTACT US

For any questions regarding our policies, please reach out to:

• Email: support@ioneinwi.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)